FAQs.
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Frequently Asked Questions of Waya Users.
Canât find the answer youâre looking for? Please chat our
customer care.
Is Waya just a mobile app?
Which countries is Waya available in?
Is the Waya app available on iOS app store?
Does Waya have a Virtual Account feature?
What do I need to sign up as a Waya user?
What kind of financial transactions can I do with Waya?
Can I pay money from Nigeria to other countries?
Can I pay money to Nigeria from Ghana using Waya?
What is Wayaâs exchange rate for money payments between Nigeria and Kenya?
What happens when I transfer money or make a cross-border payment and the money
is deducted but the recipient does not get it?
I sent money via Waya and the recipient has not received it yet
I am sending money but transaction shows queued after 2 minutes or more and the money has been deducted
I cannot sign in to my Waya app
Can I pay money from my M-Pesa in Kenya to a mobile money wallet?
Are local money transfers and cross-border payments on Waya instant?
Are there payments or transfer limits for Waya?
I cannot sign up with my email
I have an issue using Waya and cannot find help in the FAQs, what do I do?
Waya Ltd.
Waya money is a multi-currency wallet application that allows a
user to send money and/or make payments across Africa via a Mobile
app, Web app & an API.
Contact Us
Ghana
C/009 City Galleria 4th Floor
Spintex Road
Accra
Ghana
Spintex Road
Accra
Ghana
Kenya
Kenyatta International
Convention Centre
P. O. Box 101795
Postal Code 00101
Harambee Avenue
Nairobi
Kenya
Convention Centre
P. O. Box 101795
Postal Code 00101
Harambee Avenue
Nairobi
Kenya
Nigeria
Plot 16, Block 17
Phillip Ojedokun Drive
Magodo Phase 1
Lagos
Nigeria
Phillip Ojedokun Drive
Magodo Phase 1
Lagos
Nigeria
Uganda
Office 9, Plot 90
Kanjokya Street
Kampala
Uganda
Kanjokya Street
Kampala
Uganda
United Kingdom
10 Barrington Court,
Shifnal, TF11 8UA,
United Kingdom
Shifnal, TF11 8UA,
United Kingdom
Phone
+233 557796939 (Ghana only)
+234 9166245176 (Nigeria only)
+254 743228932 (Kenya only)
Email
support@wayamoney.com
Waya © 2022 Waya Ltd. All rights reserved.