Privacy Policy | Waya Money
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Privacy Policy
GeneralUganda
WAYAMONEY Privacy Policy
At WayaMoney, we take your privacy seriously, and we want you to know how we collect, use, share and protect your information.

We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information. We urge you to read this policy carefully to understand our practices as well as understand your rights with respect to your personal information.

We are guided by the following principles:

  • A commitment to process personal information transparently, ethically, and consistently with our honorable values.
  • A transparency about the personal information we collect, use, share and protect.

Users accessing our website and/or mobile app should easily understand how we collect, use, store, share and protect their personal information as well as understand their rights with respect to their personal information.

This Privacy Policy tells you:

  • What information we collect
  • How we use that information
  • How we may share that information
  • How we protect your information, and
  • Your choices regarding your personal information

We may provide additional information where more details may be needed to explain our privacy practices.

WHAT INFORMATION WE COLLECT

Information that you give us
We receive and store all and any information that you voluntarily enter on our website and or provide through our mobile applications. For example, we collect information from you when you create an account, make a payment or use any of our services. The information we collect from you may include the following:

  • Demographic and personally identifiable information such as your name, your telephone number, your email address, your location, your age and date of birth, race, ethnicity, gender, marital status, income level, education and occupation.
  • Your contact list information: When you use our mobile application, we may request access to your contact list stored on your device. This may include names, phone numbers, email addresses, and other relevant contact details, with app user permission to allow easy access to contacts through the app for transaction purposes and marketing purposes.
  • Your photo image information: With your permission and for your access to our services, our mobile application requires that you upload a self portrait/image/photo when creating or updating an account for your profile to verify your identity as per the requirements of Anti-Money Laundering and Counter-Terrorism Financing legislation. We use a third party to process the image information we receive, and whose privacy policy is available at https://smileidentity.com/privacy-policy
  • Government issued information: We may also collect information relating to your national identification card number or passport number.

Please be advised that all data you disclose in this area is public and your data will be accessible to anyone who accesses the Application. Additionally, your information will be shared internally and may also be shared externally with our third party compliance processors and product offering partners that undertake automated review of your information to determine and verify whether as a user, you have provided appropriate authentication to engage with the application. The verification may include:

  • matching your information against relevant government maintained databases on sanction lists, lists of politically exposed persons and other databases that provide information on potentially illegal activity,
  • for comparison by facial recognition of your self image against government provided identification documents,
  • for confirming your identity against other relevant databases such as those maintained by companies providing credit reports, and
  • for the purpose of monitoring transactions for fraudulent and other illegal activities.

We will always request access or permission to certain features from your mobile or computer devices, including your deviceā€™s camera for the purpose of ā€œselfiesā€ used for identification verification, your contacts for the purpose of engaging contacts to join you on the service, your storage for storing your profile picture, and other features. If you wish to change our access or permissions, you may do so in your deviceā€™s settings.

Automatic Information
We collect the information our servers automatically collect when you access the Mobile Application or our website, such as your native actions that are integral to the Mobile Application, as well as other interactions with the Application or Website and other users via server log files. We collect this information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our website. We use cookies to create a more personalized electronic payment experience on our websites. Furthermore, we use third party servers to host our website whose privacy policy is available at: https://www.godaddy.com/legal/agreements/privacy-policy and https://policies.google.com/privacy

HOW WE USE THE INFORMATION WE COLLECT

In order to process your information, we rely on the following legal bases under general data protection law:

  • Consent: the user has granted clear consent to us to process their personal data for a specific purpose.
  • Contract: the processing is necessary for the contract of service that we have with the user.
  • Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
  • Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individualā€™s personal data which overrides those legitimate interests.

We use the information we collect as reasonably necessary for the following purposes:

  • fulfilling orders and requests for services or information on our services;
  • processing payments, money transfers and making settlements as well as tracking and confirming online payments/orders;
  • marketing and advertising products and services;
  • conducting research and analysis;
  • establishing and managing your accounts with us;
  • communicating things like special events, promotions and surveys;
  • facilitating interactions with WayaMoney and others, such as enabling you to email a link to a friend;
  • operating, evaluating and improving our business;
  • As required by applicable law or legal requirements pertaining to records retention or for internal administrative purposes; or
  • As specifically authorized by you in writing.

HOW WE SHARE THE INFORMATION WE COLLECT

We will not disclose your personal data to third parties except as follows:

  • When we believe disclosure is reasonably required to comply with any law or legal request;
  • To enforce our legal and contractual rights, or to protect the rights and safety of other;
  • To third parties who help us provide any part of the Site or the Services, to the limited extent required for such help, and on condition that they may not further disclose your data or use it for any other purpose; or
  • As part of a sale of our assets or a merger of our company

WayaMoney does not sell, rent or trade your personal information to third parties. WayaMoney will only share your information with partner merchants to facilitate delivery of a service. We may share your information with partners to perform services on our behalf such as:

  • updating customer accounts when a payment is done;
  • scheduling and performing services;
  • fulfilling subscription services;
  • in certain cases, we may be required to share personal information in response to a regulation, court order or subpoena.

We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of WayaMoney, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

HOW WE PROTECT THE INFORMATION WE COLLECT

WayaMoney uses reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.

WayaMoney cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We use a variety of information security measures to protect your online transactions with us. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our websites such as ordering information, including your name, email address and credit card number.

Data Retention
We will retain your information for as long as your account is active or as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreement.

YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

You have certain rights regarding the personal data that we hold about you. You may choose to:

  • update and/or correct your personal information as needed,
  • object to the processing of your personal information where we rely on our legitimate ground to do so. Your objection will be balanced against our legitimate ground for processing the data to offer you the service
  • cancel your account and request that we erase the personal information we hold about you,
  • request that we no longer use your information to provide you services
  • restrict the processing of your information, or
  • withdraw your consent to processing and prevent further processing

These rights can be exercised by contacting us at support@wayamoney.com, for the attention of the Data Protection Officer.

Revisions to this Privacy Policy
We may update this policy from time to time, so we encourage you to check it regularly. If we make a major change, we will reissue a revised privacy statement and notify all users of any changes, to the extent required by law.

How to contact us
If you have any further questions about this privacy statement or how we process your information, please contact us by sending an email to support@wayamoney.com